Terms and conditions
Account
You will need an account to access our platform.
Please keep your authentication information secure, as you are responsible for all activity associated with your account.
As part of the certification process, we will require an identification document (for the purpose of issuing your certification) and competence records (such as training records or work experience records) to assess your knowledge in the discipline for which you seek certification. You are responsible for providing accurate information, and we will process your personal data in accordance with the provisions of our Privacy Policy.
Any requests to modify information on your certificate(s) must be supported by appropriate justification (e.g., legal documents substantiating the request). Requests for changes should be submitted by opening a ticket on our platform or by emailing us at app [at] rigcert.education.
You may not transfer your account to another person, nor should you use someone else’s account. In the event of death, the account cannot be transferred. If you suspect that someone has accessed or is using your account without your permission, please change your password immediately. You should also inform us if you have any suspicions regarding unauthorized access.
To open an account on our platform, you must meet the minimum age requirement for using online services in accordance with the applicable legislation in your country. If you discover that you have opened an account while being under the required age, you must close your account.
You may close your account at any time by contacting us via email, and we will assist you in the process.
Once your account is closed, your exam results (if any) and any certifications you have obtained will no longer be accessible.
Enrollment and access
When you apply for a certification using our platform, you will be granted access to training materials, which include pre-recorded video courses and written handbooks. The specific training materials you receive will depend on the type of certification you have purchased.
Access to these resources is granted exclusively to you for the purpose of preparing for the examination.
If you experience difficulties or require assistance in accessing our platform, you can contact us at app [at] rigcert.education.
The training materials and exams are available only in English. At this time, we do not offer translations for either the materials or the exams.
You will not have access to our training materials unless you purchase a certification.
In general, we provide lifetime access to our platform and to the training materials associated with the certifications you have purchased. However, if you choose to close your account, you will lose access to all associated materials. Additionally, we may disable certain content if required by legal or other obligations.
Using our platform
You are responsible for using the information available on our platform in compliance with applicable laws and regulations.
The training materials we provide, including online courses and handbooks, are for your personal use to prepare for the exam(s) on our platform. You may not use these materials for any purpose other than preparing for the certification(s) you have purchased.
Sharing, distributing, or uploading any content from our platform to the web or with others is strictly prohibited.
Exams and certifications
To obtain a certification, you must pass an exam.
The exam consists of a set number of questions that must be answered within a limited time.
At the start of the exam, you will be informed of the number of questions and the time available to complete them.
Each exam has a minimum passing score based on the percentage of correct answers required. You will be informed of this passing threshold before starting the exam.
Participation in our online courses or the use of our training materials are not mandatory to take the exam. You may choose to take the exam without prior study or preparation. Your decision to access our training materials will not influence your exam results.
There is no deadline for taking the exam after purchase. The exam will remain available in your account until you decide to take it. However, once you start an exam, it cannot be paused or stopped. Please ensure you are in a quiet environment and have a stable internet connection before beginning.
Exam results will be provided within a maximum of five working days. The results will be sent to the email address associated with your account.
If you pass the exam, you must agree to abide by the Code of Ethics for RIGCERT Certified Professionals before accessing your certificate.
Certificates are generated automatically and will be available for download from your account.
We are not responsible for the acceptance or rejection of your certificate by any third party. The certificate confirms your theoretical knowledge of the subject matter (e.g., quality management auditing, information security management system administration, etc.).
You may use the certificate for any purpose, provided you comply with the Code of Ethics for RIGCERT Certified Professionals. All details of the certifications you have obtained can be accessed in your account.
Your certificate can be verified online by scanning the QR code.
Payments and refunds
If you do not pass the exam, you have the option to retake it within 12 months. The first retake is free. All subsequent retakes are subject to a 60% discount.
Example:
- Certification price: $110
- First retake: Free
- Second, third, and subsequent retakes: $44 each
In case you did not pass an exam, you have the option of a re-take within 12 months. The first re-take is free. All subsequent re-takes have a 60% discount.
Example: the price of the certification is 110$. Price of the first re-take: 0$. Price of second, third and subsequent re-takes: 44$.
By making a payment, you acknowledge that it does not guarantee the issuance of a certificate.
Your payment grants you access to the training materials and the right to take the exam. A certification will only be issued upon successfully passing the exam.
Payments
By purchasing a certification, you agree to pay the full amount and authorize us to charge your debit or credit card or process other payment methods (e.g., mobile wallet, direct debit, SEPA, etc.) for the applicable fees.
We work with reputable payment service providers that offer secure and convenient payment options. Your payment information is protected using industry-standard security measures.
You agree not to use an invalid or unauthorized payment method.
If your payment fails and you still gain access to our platform, you agree to pay the outstanding fees within 15 days from the date of our notification. If payment is not received, we reserve the right to disable your access to the platform and the associated services.
Refund policy
Refunds apply only to training materials (e.g., online courses, handbooks). Exams are non-refundable once they have been started, regardless of the result.
You may request a refund within 30 days of purchase if the content does not meet your expectations.
To request a refund, you must submit a ticket on our platform or email us at app [at] rigcert.education. We generally do not require an explanation for refund requests, but we encourage you to provide feedback.
Once an exam has been started, you are no longer eligible for a refund (partial or full). If you fail an exam, no refund will be issued.
If we have reason to believe an account is involved in fraud or unauthorized access, we may provide a refund even beyond the 30-day period, including after an exam has been started or completed.
Refunds will be issued to your original payment method (credit/debit card, bank account). If this is not possible, an alternative method will be arranged with you.
We will process your refund immediately upon approval, but the transaction may take up to 30 days, depending on the payment processing platforms and financial institutions involved.
If we determine that you are abusing our refund policy (e.g., repeated refund requests, excessive use of training materials before requesting a refund), we reserve the right to deny your refund request
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Intellectual property rights
The materials we provide are strictly for your personal use in preparing for the exams. They must not be shared, published on websites, or distributed in any form.
You are responsible for ensuring that the materials accessible from your account remain protected and are not disclosed to others.
If you wish to use the materials for any purpose other than exam preparation, you must first contact us and obtain our explicit approval.
Ethics and conduct
The certification serves as confirmation that you possess the necessary knowledge in a specific discipline (e.g., quality management, information security management, occupational health & safety management, etc.).
Once you successfully pass an exam, you will be required to agree to a set of ethical requirements outlined in our Code of Ethics before obtaining your certification.
Our goal is to ensure that you use your certification to create a positive impact on society and those around you.
While we do not actively monitor compliance with the Code of Ethics, we reserve the right to suspend or withdraw your certification if we obtain credible evidence of non-compliance.
Changes to the present terms
We may update these terms as needed to reflect changes in circumstances or to clarify aspects of our platform and its operation. Unless stated otherwise, modifications take effect on the date they are published on this website.
Depending on the nature and impact of the changes, we may notify you by email about upcoming updates to our terms of service.
The revised terms will supersede all previous versions. Your continued use of our platform and services constitutes your acceptance of the updated terms.
How to contact us
The preferred solution to get in touch with us is by opening a ticket from your account.
You can also contact us by email at app [at] rigcert.education.
Last updated on the 19th of February 2025